Terms & Conditions – Home Massage Dubai
Last updated: July 2026
These Terms & Conditions govern your use of Home Massage Dubai’s services and website (homemassagedubai.services). By booking a session with us, you agree to these terms. We’ve written them in plain language — because clear is fair.
1. About Our Service
Home Massage Dubai provides professional, therapeutic massage services delivered to homes, apartments, villas, hotels, and offices across Dubai, UAE. All services are performed by DHA-licensed therapists holding certified massage training. We operate under a registered Dubai trade license in compliance with DED and Dubai Municipality regulations.
Our services are strictly professional and therapeutic in nature. We do not offer, and will never offer, any service outside licensed therapeutic massage.
2. Bookings & Confirmation
- All bookings are made via WhatsApp at +1 409 260 9698
- A booking is confirmed only when you receive our written confirmation message with therapist name, arrival window, and price
- Prices confirmed at booking are final — transport included, no hidden charges
- We reserve the right to decline any booking at our discretion, including bookings that raise safety, conduct, or health concerns
- Full booking, payment, cancellation, and rescheduling terms are detailed in our Booking Policy, which forms part of these terms
3. Payments
- Payment is accepted in cash, by card (our therapists carry card machines), or by online payment/bank transfer
- Payment may be made before or after your session — both are accepted
- Advance online payment may be required to secure peak-time slots, couples sessions, or group bookings
- All prices are in AED (UAE Dirhams)
- The price confirmed on WhatsApp at booking is the full and final price
4. Client Responsibilities
By booking, you agree to:
- Provide accurate information — correct address, building access details, and contact number
- Disclose health conditions honestly — injuries, surgeries, pregnancy, allergies, medications (including blood thinners), heart conditions, skin conditions, and anything else relevant to safe massage. Our therapists adapt or decline sessions based on this information for your protection
- Arrange access — gate registration, concierge notification, or entry codes so our therapist can reach you
- Provide a suitable space — a clean, safe environment with roughly 2×3 metres of clear space for table sessions
- Treat our therapists with respect — professionally and courteously, at all times
5. Health & Medical Disclaimer
- Massage is a wellness service, not medical treatment. Our services do not diagnose, treat, or cure any medical condition
- Massage is not a substitute for medical care. Clients with medical conditions should consult a doctor before booking — particularly for pregnancy, recent surgery, heart conditions, blood clotting disorders, nerve symptoms, or undiagnosed pain
- Our therapists may decline, adapt, or end a session if they believe massage is unsafe for you — this is a protective measure, not a judgment
- Home Massage Dubai is not liable for adverse outcomes arising from undisclosed or inaccurately disclosed health conditions
- If you experience unusual pain or symptoms during a session, inform your therapist immediately
6. Professional Conduct & Zero Tolerance
Home Massage Dubai operates with strict professional boundaries:
- All sessions follow professional draping and conduct protocols at all times
- Any request for services outside professional therapeutic massage will result in immediate termination of the session, with full payment due and no refund
- Inappropriate behaviour, harassment, or misconduct toward a therapist will result in immediate session termination, full payment due, a permanent service ban, and — where warranted — reporting to authorities
- Our therapists have the absolute right to end any session where they feel unsafe or disrespected
- Equally, our therapists are bound to the same professional standard toward every client — any concern about therapist conduct should be reported to us immediately on WhatsApp and will be investigated seriously
7. Liability
- Home Massage Dubai’s liability for any claim arising from our services is limited to the amount paid for the session in question
- We are not liable for: outcomes of undisclosed health conditions; damage to property not caused by our negligence; delays caused by traffic, building access issues, or circumstances beyond our reasonable control; or indirect or consequential losses
- Our therapists exercise professional care in your home. In the rare event of property damage caused directly by our therapist’s negligence, report it within 24 hours and we will resolve it fairly
- Nothing in these terms limits liability that cannot be limited under UAE law
8. Cancellations, Rescheduling & Refunds
Covered in full in our Booking Policy. In summary:
- Free cancellation before therapist departure; travel charge may apply after
- Free rescheduling up to 2 hours before your slot
- Advance payments for properly cancelled bookings are refunded or credited within 3–5 working days
- Service concerns raised within 24 hours are reviewed fairly, case by case
- No-shows and access failures after 15 minutes of contact attempts incur a travel charge
9. Privacy & Confidentiality
- Your personal details, address, health disclosures, and booking history are strictly confidential
- We never sell or share client data with third parties for marketing
- Building staff, concierge, and villa personnel are informed on a need-to-know basis only, as required for access
- See our Privacy Policy for complete details on data handling
10. Service Availability
- We operate 24/7 across 250+ areas in Dubai
- Arrival windows (15–60 minutes depending on area) are estimates given in good faith; actual times may occasionally vary due to traffic or circumstances beyond our control
- We reserve the right to modify our service menu, coverage areas, and pricing at any time — confirmed bookings are always honoured at their confirmed price
- During exceptional demand (holidays, peak seasons), availability may be limited and advance booking recommended
11. Website Content
- All content on homemassagedubai.services — text, images, structure — is the property of Home Massage Dubai and may not be copied, reproduced, or republished without written permission
- Website information is provided in good faith; while we keep it accurate and current, it does not constitute medical advice
- Prices shown on the website are indicative ranges; the exact price for your booking is confirmed on WhatsApp
12. Age Requirement
- Our services are available to clients aged 18 and above
- Massage for minors (12–17) is available only with a parent or guardian present throughout the session, booked by the parent/guardian, and limited to gentle, age-appropriate treatments
13. Governing Law
These Terms & Conditions are governed by the laws of the United Arab Emirates and the Emirate of Dubai. Any dispute arising from our services will be subject to the jurisdiction of the Dubai courts.
14. Changes to These Terms
We may update these Terms & Conditions periodically. The version published on this page is always the current version, and the “last updated” date reflects the most recent revision. Continued use of our services after changes constitutes acceptance of the updated terms.
15. Contact
Questions about these terms? Message us anytime:
WhatsApp: +1 409 260 9698 — 24/7
Website: homemassagedubai.services