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Booking Policy – Home Massage Dubai

Welcome to Home Massage Dubai. This policy explains how bookings work — from your first WhatsApp message to payment and everything in between. We’ve kept it simple, fair, and honest, the same way we run our service.

1. How to Book

All bookings are made through WhatsApp at +1 409 260 9698, available 24 hours a day, every day.

To book, simply send us:

  • Your area and building/villa name
  • The massage type you’d like (or ask us to recommend one)
  • Your preferred duration (60, 90, or 120 minutes)
  • Your preferred time — right now or a scheduled slot
  • Therapist preference — female or male
  • Any health conditions, injuries, or special requests

You’ll receive a reply within minutes, at any hour. No app downloads, no account creation, no forms — one message starts everything.

2. Booking Confirmation

Once your booking is placed, we confirm within minutes with:

  • Your therapist’s name
  • Your arrival window (typically 30–60 minutes for immediate bookings, or your chosen slot for advance bookings)
  • The confirmed price for your service and location

A booking is considered confirmed only after you receive our confirmation message. If you don’t receive one, your booking has not been placed — message us again.

3. Payment Options

We keep payment flexible — choose whatever suits you:

Cash — pay your therapist directly in cash, before or after your massage. AED accepted.

Card on Arrival — our therapists carry card machines. Pay by debit or credit card at your door, before or after your session.

Online Payment / Bank Transfer — pay in advance to secure your slot, especially useful for scheduled bookings, couples sessions, and group bookings. Payment details are shared on WhatsApp at the time of booking.

Before or After — Your Choice — payment can be made before the massage begins or after it ends. Both are fully accepted. For advance slot reservations, online payment confirms and holds your slot.

There are no hidden charges. The price confirmed on WhatsApp is the price you pay — transport is always included, and late-night hours carry no premium.

4. Advance Bookings & Slot Reservations

You can book a slot hours or days in advance — popular for couples sessions, weekend evenings, and special occasions.

  • Advance slots are held once confirmed on WhatsApp
  • For peak times (weekends, holidays, occasion dates), online advance payment may be requested to guarantee the slot
  • Your therapist and arrival time are reconfirmed on the day of your booking

5. Rescheduling

Plans change — we understand.

  • Free rescheduling anytime up to 2 hours before your scheduled slot
  • Same-day changes within 2 hours of your slot: we’ll always try to accommodate, subject to therapist availability
  • If your therapist has already departed, rescheduling is treated as a cancellation (see below) — but message us anyway; we solve most situations flexibly

To reschedule, simply message us on WhatsApp with your new preferred time.

6. Cancellations

  • Free cancellation anytime before your therapist departs for your location
  • After the therapist has departed, a travel charge may apply to cover their journey
  • Advance-paid bookings cancelled with more than 2 hours’ notice are refunded in full or credited to a future booking — your choice
  • Repeated last-minute cancellations may require advance payment for future bookings

We apply these fairly and with common sense — genuine emergencies are always treated with understanding.

7. Late Arrival, Access & No-Show

  • Please ensure building access is arranged — gate registration, concierge notification, or door codes for holiday homes. We coordinate directly with most buildings; your booking message triggers this.
  • If our therapist arrives and cannot reach you (no answer, no access, incorrect address) after 15 minutes of attempts, the booking is treated as a no-show and a travel charge applies
  • If our therapist is delayed beyond the confirmed window (rare), we’ll inform you immediately — and you may reschedule or cancel free of charge

8. Therapist Preference & Replacement

  • Female or male therapist preference is guaranteed as confirmed at booking — this is never substituted without your explicit agreement
  • If your requested therapist (by name) is unavailable, we’ll offer the closest match and tell you honestly — never a silent swap
  • Couples and group configurations (two female, two male, mixed, multi-therapist teams) are locked exactly as stated in your confirmation

9. Service Areas & Travel

  • We serve 250+ areas across Dubai — homes, apartments, villas, hotels, and offices
  • Transport is included in every price for every area — no travel surcharges
  • Arrival windows vary by area (15–30 minutes for our fastest zones, 30–60 minutes citywide) and are confirmed with your booking
  • Hotel bookings: we confirm your property’s wellness-visit policy at the time of booking

10. Health Disclosure

Your safety depends on honesty — please tell us at booking about:

  • Injuries, recent surgeries, or medical conditions
  • Pregnancy (our prenatal service has its own protocol — from the second trimester with doctor approval)
  • Allergies (oils, nuts, sesame, coconut)
  • Blood thinners, heart conditions, skin conditions, or anything a therapist should know

Our therapists adapt sessions based on what you share. Home Massage Dubai is not liable for complications arising from undisclosed health conditions. When in doubt, mention it — our screening questions exist to protect you.

11. Professional Conduct & Boundaries

Home Massage Dubai provides professional, therapeutic, DHA-licensed massage services only.

  • All sessions follow strict professional draping and conduct protocols
  • Any request for inappropriate services will result in immediate session termination with full payment due — no refund, no exceptions
  • Our therapists have the right to end any session where they feel unsafe or disrespected
  • Equally, our therapists are trained to treat every client, home, and booking with complete respect, privacy, and professionalism — and we stand behind that standard absolutely

This protects our clients, our therapists, and the service everyone relies on.

12. Refunds

  • Advance payments for cancelled bookings (with proper notice) are refunded in full or credited — your choice, processed within 3–5 working days
  • Service concerns — if something about your session wasn’t right, message us within 24 hours. We take feedback seriously and resolve genuine issues with refunds, credits, or corrected sessions, case by case and fairly
  • Completed sessions where service was delivered as described are not refundable

13. Privacy

Your booking details, health disclosures, address, and session history are kept strictly confidential — never shared, never sold. Building and villa staff are coordinated on a need-to-know basis only. See our Privacy Policy for full details.

Questions?

Anything unclear, message us anytime — WhatsApp +1 409 260 9698, 24/7. Real answers from real people, usually within minutes.

This policy may be updated periodically. The version on this page is always current.

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